Exchange and return

In accordance with the provisions of the Law of Ukraine "On the Protection of Consumer Rights", the consumer - a natural person has the right and the opportunity to exchange or return the purchased product within 14 days, if it did not suit him for some reason. These exchange rules apply to a non-food product of proper quality, provided that it has not been used and has retained its appearance, consumer properties, seals, labels, as well as the settlement document (cheque) issued to the consumer at the time of purchase.

According to the Decree of the Cabinet of Ministers of Ukraine of March 19, 1994 No. 172 "On the Implementation of Certain Provisions of the Law of Ukraine "On the Protection of Consumer Rights", printed editions of appropriate quality are not subject to exchange or return.

In the event that a polygraphic defect in book products is discovered, the Seller, at the request of the Buyer, exchanges the product for a product of appropriate quality, or refunds the amount of the cost of the returned product. Polygraphic defect is a defect obtained as a result of non-compliance with the production technology, which leads to distortion or loss of information: smearing of ink, non-printing of ink, unclear printing, glued pages, uneven trimming, inverted sheets, missing sheets or their repetition, inconsistency of the title of the book on the cover its content, etc.).

The buyer has the right to return defective book products within 14 days from the moment of receipt. To do this, you should make an application, in the case of a purchase in our online store, by contacting us by phone in the Contacts section. Defective products are returned at the expense of the Seller. The Seller makes a refund to the Buyer, in the amount of the value of the returned products, after the Seller receives the book products with elements of polygraphic defects.